Click Computers Privacy Policy

Click Computers is a trading name of Cellphone Xpress CC, a South African business selling computers, technology and electronics online.

• Address: Shop C40, Stellar Mall, Crown Mines, Johannesburg, 2092
• General and privacy enquiries: sales@clickcomputer.co.za
• Returns: returns@clickcomputer.co.za
• Phone: +27 63 593 2600

• Contact details: your name, email address and phone number
• Delivery and billing details: your physical address and, where you give it, a company name or VAT number
• Purchase history: the products you buy, order values, order dates, returns and warranty claims
• Account details: your username and password (stored in encrypted form) if you create an account
• Messages: emails, phone calls, chats and reviews you send us
• Website usage: your IP address, browser and device type, pages visited and how you arrived on our site, collected through cookies and Google Analytics

We do not see or store your full card details. Payments are handled directly by our payment providers.

• To process, deliver and support your orders, including returns, refunds and warranty claims
• To contact you about your order or account
• To send you news and offers by email, if you have not opted out (see section 5)
• To understand how our website is used and to improve it
• To prevent fraud and keep our website secure
• To meet our legal, tax and accounting obligations

We only share what is needed for each purpose, and we never sell your personal information.

• Payment providers: PayFast processes card and instant payments. Payflex processes instalment payments if you choose that option, under its own terms and privacy policy. Direct EFT payments go through our bank.
• Courier: The Courier Guy receives your name, address and phone number so it can deliver your order
• Our website hosting and email service providers, who store data on our behalf
• Google Analytics, which collects website usage data (see section 6)
• Our accountants, auditors and professional advisers
• Authorities, where the law requires us to

When you check out, you can choose whether to receive our marketing emails. If you do not want them, untick the option to receive emails before you place your order. If you subscribe, through checkout or otherwise, you can unsubscribe at any time using the link at the bottom of any of our emails, or by emailing sales@clickcomputer.co.za.

Unsubscribing does not affect emails about your orders.

Our website uses cookies to keep your cart and login working, remember your preferences and measure how the site is used. We use Google Analytics, which places cookies and sends usage information to Google, whose servers may be outside South Africa. You can block or delete cookies in your browser settings, but parts of the website, such as the cart and checkout, may not work properly without them.

Some of our service providers, including Google, may store or process information outside South Africa. Where this happens, we only use providers that are bound by laws, rules or agreements that give your information a level of protection similar to POPIA.

We keep personal information for 6 months after it is no longer needed for the purpose we collected it for, after which it is deleted or anonymised. Where the law requires us to keep records for longer, such as invoices and other tax and accounting records, we keep them for as long as the law requires. If you are on our mailing list, we keep your email address until you unsubscribe.

We use reasonable technical and organisational measures to protect your information, including secure (HTTPS) connections, restricted access for staff and trusted service providers, and encrypted passwords. If we become aware of a security breach that affects your personal information, we will tell you and the Information Regulator as POPIA requires.

Under POPIA, you have the right to:

• Ask what personal information we hold about you and get a copy of it
• Ask us to correct or update information that is wrong
• Ask us to delete information we no longer have a lawful reason to keep
• Object to us using your information, including for direct marketing
• Lodge a complaint with the Information Regulator

To make a request, email sales@clickcomputer.co.za. We may need to confirm your identity before we act on it.

If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve it. You may also complain to the Information Regulator (South Africa): www.inforegulator.org.za

Our website is not aimed at children under 18, and we do not knowingly collect their personal information without a parent's or guardian's consent.

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.